Collection Fees Platform Terms
These terms apply to the ENNOVA Collection Fees Platform (CFP) and supplement the general Terms of Use.
Platform role
CFP is software for payer records, fee plans, invoicing, digital collections, receipts, reconciliation, and operational reporting. ENNOVA provides the platform; the client organization operates billing and customer relationships.
Payer and customer records
The client organization is responsible for the accuracy of payer/customer data entered into CFP and for having a lawful basis to use that data.
Billing, collections, and receipts
Invoices, collection activity, and receipts generated in CFP reflect the client organization’s configured fees and recorded payments. Payment processing, where enabled, is carried out through the applicable payment providers, not by ENNOVA as a payment institution.
Reconciliation
CFP supports reconciliation and reporting so finance and operations teams can review collections against invoices and receipts. The client organization remains responsible for its own accounting treatment.
Refunds and cancellations
Refund, cancellation, and dispute rules are subject to the applicable client organization’s policy and the relevant payment provider’s terms. ENNOVA does not invent or replace those terms.